![]() Then for the Telephone number enter the WhatsApp Sandbox phone number in the following format: whatsapp:+14155238886. Once the Twilio Channel has been enabled for you, go to the Publishing tab, and press Publish in the Twilio segment.Įnter the Account SID and the AUTH TOKEN from Twilio Console Dashboard. Just fill in a few details, and tell us that you want to use the Twilio Channel and someone from our team will enable it for you. This will take you to our Contact Us page. Go to the Publishing tab and press on the Contact Us link. If you are using a Trial Account then most likely the Twilio functionality won't be enabled for you out of the box.īut, don't worry this can be enabled quite easily. If you don't have a NativeChat account, you should create a free trial account.įrom the NativeChat console, create a new chatbot project.Ĭhoose Blank Bot, set the Name to ACME Ride, and press Create bot button. Step 2: NativeChat-Project and Publishing So that each time you send a message to Twilio Sandbox, that message will be passed on to your Sandbox, and provide a response based on your configuration. Connect your WhatsApp number with your Sandbox.In response, you should get a confirmation message. There, you will see instructions that will instruct you to open WhatsApp and send a specific message like join something-something to the WhatsApp Sandbox Number: +1 4. Go to Programmable SMS => Settings => WhatsApp Sandbox Settings. Next, you should head to the WhatsApp Sandbox and verify that everything works as expected. You can use the copy buttons to copy each value in the clipboard. Next, you should go to your Console Dashboard, which is your home for finding your Twilio credentials, checking your usage, procuring a phone number and more.įrom the Console Dashboard, you should take note of ACCOUNT SID and AUTH TOKEN. You will not be charged for Twilio phone numbers or usage until you upgrade. Twilio will give you a small preloaded balance to test Twilio's functionality. If you don't have a Twilio account, you should first, sign up for your free Twilio trial account. NativeChat-Create a Project and Prepare for Publishing.To configure the above workflow we need do some configuration both in Twilio and NativeChat. NativeChat then analyses the message, prepares a response and sends the response (3) to the user via Twilio (4). When a user sends a message in WhatsApp (1), Twilio forwards that message to NativeChat (2). Twilio is used as a connector that forwards messages from/to WhatsApp to/from NativeChat. NativeChat is used to define a chatbot-the kind of questions and answers that it should handle, and to build all step-by-step conversation flows. We will start with an overview of how it all works, go through the required configuration, then we will add handling of straightforward questions and answers, and finally, we will create a step-by-step conversation that will guide a user to complete a bigger task. In this article, we will look into building a chatbot with NativeChat, Twilio and WhatsApp. A well-designed chatbot can handle a big portion of the communication with your users while leaving your trained employees to handle more complicated or unique scenarios. Chatbots can work 24/7, are great at handling repetitive tasks, and can provide a queue-free form of communication. As a result of which, companies need to adapt and provide different ways of communication channels for their customer and employees. Furthermore, we find it more and more comfortable to communicate through channels like SMS, WhatsApp or Viber-each more or less popular depending on where in the world you are. We use to talk to each other face to face or on a phone, while lately we tend to communicate more and more through text. ![]() ![]() Over the last decade, the paradigm of communications has changed. In this tutorial, we'll build a chatbot with NativeChat, Twilio and WhatsApp. A good chatbot can elegantly handle much of the communication with your users.
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